Euan Ramsay, a Director of Feedback, has put together a summary presentation for social landlords on how to design the collection of customer feedback in order to improve the performance. See Euan give his presentation at two CIH sessions on Customer Insight – in London (6 May) and in Manchester (18 May).

Feedback Services are delighted to have been commissioned to undertake a STATUS survey on behalf of Colchester Borough Homes. The landlord is the first to commission the Federation’s market research agency five times in a row over the last 11 years (2000, 2003, 2006, 2008 and now 2010).

Feedback Services are thrilled to welcome Andy Brown on board as a new Director. Until recently Andy worked at Family Mosaic Housing as the Research and Information Manager before becoming the Performance Analysis Manager; he has also worked for PCHA, St Marylebone HA and Sefton Council. In addition to helping to shape the service to meet any new requirements from the TSA, Andy is looking forward to working with many of our existing clients offering a range of post survey services.

We are currently developing new products such as mini-STATUS and online interrogation which will be available in Spring 2009.

Feedback Services Limited is a newly formed company part owned by the Federation. The company was set up to offer a full range of market research activities to complement the already successful services available from Feedback and to develop consultancy services focusing on continuous customer engagement.