Feedback offers a full consultancy service, to help our clients to get the most out of their customer engagement and consultation. Our consultancy services include:

• Design and implementation of customer engagement strategies
  • Design and development of a co-ordinated programme of customer engagement and consultation
  • Mix of quantitative and qualitative research exercises as appropriate
  • Full market research service – postal, telephone and face to face – for work not carried out in-house
  • Questionnaire design and development
  • Data entry, data processing and data analysis as required
  • Advice on software and IT integration of survey results
• Focus groups and workshops
• Mystery shopping

We should be very happy to discuss your requirements in detail and to tailor a programme of work to meet these.